CLIENT PROMISE

What we expect at LEVEL10

- All check-ins to be completed on time and in full very week. (Unless prior notice given)

- Highlight any issues that may impact your goals or the coaching process to your coach ASAP

- Make full use of all education and training resources where possible.

- Be completely open and honest with your coach, complete transparency will get you the best results. (If you’ve had a shit week, tell us so we can help)

- Inform your coach immediately if you become aware that you are pregnant.

- Client is to discuss and make their coach fully aware of all past and present medical conditions or concerns that may impact the clients training and risk of further injury.

- Clients are to inform their coach of any discomforts, pain or concerns that arise from or happen during training.

- If you’re enjoying your journey with us, refer your friends. We have a referral page on our website.

- Share your journey on social media and tag us if you do.

- Give it your all, your LEVEL10LIFE is there for the taking!

What to expect from the LEVEL10 team

- All check-ins and messages will be replied to within the agreed time. (Unless prior notice given)

- We will chase you, if you miss check-ins or workouts, we will want to know why. Repeat offenders will be let go from the programme.

- Constant support and guidance throughout your journey with us.

- Your coach will be responsive between 10am-8.30pm Mon-Fri. You may message them outside of these hours however it is at their discretion whether you will receive a response on that day.

- If your coach is taking any time away while working with you, you will be informed ahead of time.

- If for whatever reason your coach must cancel a scheduled call, you will be made aware as early as possible. The call will be rescheduled at the next convenient time.

- All personal and sensitive information held by LEVEL10LIFE regarding clients will not be shared with any external body unless it is a matter of health and safety.
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MM slash DD slash YYYY

WELCOME TO THE TEAM!

  • DD slash MM slash YYYY
    1-Very unsure > 10-Very confident
    1-Very unsure > 10-Very confident
    1-New to the gym / training > 10-Several years of training experience
    1-Unconfident > 10-Very confident