CLIENT PROMISE

What we expect at LEVEL10

- Arrive 5 minutes before your session time, time lost due to lateness will not be carried over. (Unless prior notice given)

- All check-ins to be completed on time and in full very week. (Unless prior notice given)

- Highlight any issues that may impact your goals or the coaching process to your coach ASAP

- Make full use of all education and training resources where possible.

- Be completely open and honest with your coach, complete transparency will get you the best results. (If you’ve had a shit week, tell us so we can help)

- Inform your coach immediately if you become aware that you are pregnant.

- Client is to discuss and make their coach fully aware of all past and present medical conditions or concerns that may impact the clients training and risk of further injury.

- Clients are to inform their coach of any discomforts, pain or concerns that arise from or happen during training.

- Your 30-day money back guarantee is only valid if you have applied yourself fully, made every effort to reach the goals you agree upon with your coach and score at least 70% on compliance for both nutrition & training within the first 30 days.

We offer a fair cancellation policy. Under the following circumstances we will consider the cancellation of your programme.

- Relocation: This agreement may be cancelled if the client moves to a permanent address more than 15 miles away from the facility. A copy of a utility bill or banc statement showing the new address will need to be provided.

- Long term illness or injury (3 months+): This agreement may be cancelled in the event if illness or serious injury that has been deemed by a medical professional unsafe to continue physical activity.

- Hardship: This agreement may be cancelled where the client's financial circumstances have reduced to the extent where it makes it difficult to sustain payments. (appropriate proof must be provided)

- We require a minimum commitment of 3 months (90 days) in order to guarantee your success.

- If you’re enjoying your journey with us, refer your friends. We have a referral page on our website.

- Share your journey on social media and tag us if you do.

- Give it your all, your LEVEL10LIFE is there for the taking!

What to expect from the LEVEL10 team

- All check-ins and messages will be replied to within the agreed time. (Unless prior notice given)

- We will chase you, if you miss check-ins or workouts, we will want to know why. Repeat offenders will be let go from the programme.

- Constant support and guidance throughout your journey with us.

- Your coach will be responsive between 10am-8.30pm Mon-Fri. You may message them outside of these hours however it is at their discretion whether you will receive a response on that day.

- You may touch base with your coach during their shift hours working on the gym floor, but please do not approach your coach if they are in session with another client. Your coach will make every effort to give you 100% attention throughout your session.

- If your coach is taking any time away while working with you, you will be informed ahead of time.

- If your coach is taking any time away while working with you, you will be informed ahead of time.

- If for whatever reason your coach must cancel a scheduled call or session, you will be made aware as early as possible. The call or session will be rescheduled at the next convenient time and you will not lose out on this time if it is our fault.

- All personal and sensitive information held by LEVEL10LIFE regarding clients will not be shared with any external body unless it is a matter of health and safety.
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MM slash DD slash YYYY

WELCOME TO THE TEAM!

  • DD slash MM slash YYYY
    1-Very unsure > 10-Very confident
    1-Very unsure > 10-Very confident
    1-New to the gym / training > 10-Several years of training experience
    1-Unconfident > 10-Very confident