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Client Promise
Graphfit
2021-07-13T16:53:18+00:00
CLIENT PROMISE
What we expect at LEVEL10
- Arrive 5 minutes before your session time, time lost due to lateness will not be carried over. (Unless prior notice given)
- If you feel unwell or like you may be getting sick, please inform your coach at the earliest possible opportunity. Sessions cancelled due to illness will not be lost. However, if you turn up to a session unwell your coach may opt not to conduct the session, and this session will not be reimbursed.
- All check-ins are to be completed on time and in full every week. (Unless prior notice given)
- Highlight any issues that may impact your goals or the coaching process to your coach ASAP
- Make full use of all education and training resources where possible.
- Be completely open and honest with your coach, complete transparency will get you the best results. (If you’ve had a shit week, tell us so we can help)
- Inform your coach immediately if you become aware that you are pregnant, injured or unwell.
- Client is to discuss and make their coach fully aware of all past and present medical conditions or concerns that may impact the clients training and risk of further injury.
- Clients are to inform their coach of any discomforts, pain or concerns that arise from or happen during training.
- Your 30-day money back guarantee is only valid if you have applied yourself fully, made every effort to reach the goals you agree upon with your coach and score at least 70% on compliance for both nutrition & training within the first 30 days.
We offer a fair cancellation policy. Under the following circumstances we will consider the cancellation of your programme.
- Relocation: This agreement may be cancelled if the client moves to a permanent address more than 15 miles away from the facility. A copy of a utility bill or banc statement showing the new address will need to be provided.
- Long term illness or injury (3 months+): This agreement may be cancelled in the event if illness or serious injury that has been deemed by a medical professional unsafe to continue physical activity.
- Hardship: This agreement may be cancelled where the client's financial circumstances have reduced to the extent where it makes it difficult to sustain payments. (appropriate proof must be provided)
- We require a minimum commitment of 3 months (90 days) in order to guarantee your success.
- If you’re enjoying your journey with us, refer your friends. We have a referral page on our website.
- Share your journey on social media and tag us if you do.
- Give it your all, your LEVEL10LIFE is there for the taking!
What to expect from the LEVEL10 team
- All check-ins and messages will be replied to within the agreed time. (Unless prior notice given)
- We will chase you, if you miss check-ins or workouts, we will want to know why. Repeat offenders will be let go from the programme.
- Constant support and guidance throughout your journey with us.
- Your coach will be responsive between 8.30am-8.30pm Mon-Fri. You may message them outside of these hours however it is at their discretion whether you will receive a response on that day.
- You may touch base with your coach during their shift hours working on the gym floor, but please do not approach your coach if they are in session with another client. Your coach will make every effort to give you 100% attention throughout your session.
- If your coach is taking any time away while working with you, you will be informed ahead of time.
- If your coach is taking any time away while working with you, you will be informed ahead of time.
- If for whatever reason your coach must cancel a scheduled call or session, you will be made aware as early as possible. The call or session will be rescheduled at the next convenient time and you will not lose out on this time if it is our fault.
- All personal and sensitive information held by LEVEL10LIFE regarding clients will not be shared with any external body unless it is a matter of health and safety.
Name
(Required)
First
Last
Signature
(Required)
Date
(Required)
MM slash DD slash YYYY
WELCOME TO THE TEAM!
First Name
*
Last Name
*
Email
*
Gender
*
Female
Male
Prefer not to say
Date of Birth
*
DD slash MM slash YYYY
Current Weight (lb)
*
Height (cm)
*
What is your biggest goal while working with me?
*
Is there a specific date you would like to achieve this by?
*
What exercise equipment do you currently have access to?
*
What is your current weight training program (days per week, frequency of body parts, and average number of sets per workout)?
*
What type exercise to you enjoy and what do you absolutely hate?
*
What is your current cardio training (days per week, duration, intensity)?
*
What is your current diet (number of calories, grams of protein/carbs/fat)?If you're not sure, that's not a problem. Please list what you’ve eaten for the past 3 days.
*
Are you gaining / losing / maintaining your bodyweight with your current way of eating?
*
Gaining Weight
Losing Weight
Maintaining Weight
What supplements are you currently taking?
*
Do you have any injuries or physical limitations?
*
Do you have any food intolerances or allergies?
*
What time of day do you typically train?
*
How many days do you normally train? or How many days a week would you like to train?
*
Do you understand how to track calories?
*
Yes
No
Maybe
Do you prefer a set meal plan or macro-nutrient targets / flexible dieting? (If you're unsure what this means, don't worry, we'll go through it on our next call.)
*
Please score how confident you are in your understanding of nutrition. (Calories / Macronutrients / Planning meals)
*
1
2
3
4
5
6
7
8
9
10
1-Very unsure > 10-Very confident
Please score you confidence in planning or making changes to your diet.
*
1
2
3
4
5
6
7
8
9
10
1-Very unsure > 10-Very confident
Please score your training experience
*
1
2
3
4
5
6
7
8
9
10
1-New to the gym / training > 10-Several years of training experience
Please score how confident you are at making changes to your training when your goals or your week changes.
*
1
2
3
4
5
6
7
8
9
10
1-Unconfident > 10-Very confident
Are there any specific areas of training or nutrition that you feel you would benefit from learning more about?
*
How well do you sleep? Do you wake up for a wee during the night? If so, how many times a night? Do you take a long time to feel awake in the morning? Do you need a coffee to feel awake?
*
How many hours sleep do you get a night?
*
Do you own a smart watch?
*
Yes
No
Do you own a smart phone?
*
Yes
No
If there is anything else you feel I need to know to help design your initial plan, please write it below.
*
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